FAQs

Below FAQ are some common concerns of our clients before purchasing our meals

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  • Technical Questions
  • Presale
  • Pre-sale
  • Delivery & Pickup

Need Help?

If you have an issue or question that requires immediate assistance, give us a call at the store.

If we aren’t available, drop us an email and we will get back to you as soon as possible.

Technical Questions

When you registered for an account, you should have received a welcome email with a verification link. If you did not click that link, your account will not be active and you will not be able to log in until you activate it.

Presale

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Pre-sale

No, you cannot change the ingredients of any meal.
We accept all major credit cards, Apple Pay, and PayPal.
If you place an order after that time your delivery will be pushed to the following week for delivery.
Wednesday pick-up must be canceled by Sunday before 11:59pm. Saturday pick-up/delivery must be canceled by Thursday before 11:59pm. If your request for a refund/cancellation is past our deadline the customer is responsible for full payment. Although you may request delivery/pick-up get pushed back to the following week.
Every 90 days we rotate approx 75% of the meals on the menu. Once a meal is off the menu, it cannot be ordered until it becomes available again.

Delivery & Pickup

Order pick up is available at your designated location.

Orders placed Sunday - Wednesday are picked up or delivered on Saturday.

Orders placed Thursday - Saturday are picked up or delivered on Wednesday.

Yes, but we encourage haste due to expiration dates.
There is a 10 meal minimum for deliveries. Delivery charge is $15 per drop off for Nassau and Suffolk Counties.

Current delivery areas: Nassau and Western Suffolk County (Eastern Suffolk areas may incur an additional $10 fee. No deliveries east of Route 112)

Delivery drop off times will vary. Emails will be sent out when your driver is enroute

Emails will be sent out when your driver is enroute. There are no scheduled deliveries and times will vary.
We deliver all meals inside high-quality insulated Cold bags with an ice pack. We do this so the meals can stay cold for longer if you are not home to accept delivery.
Orders are delivered in an insulated Cold bag with ice pack. Meals can hold temperature for a few hours outside if someone is not able to accept delivery. During summer months, please have a neighbor or family member transfer the meals to a refrigerator if you are not home.
Meals need to be stored in the refrigerator to preserve freshness. If your meal hits the 'Sell By' date stamped on the label, it must be frozen.
The Cold bag and ice pack that came with the first meal order must be returned to the driver for any future reorders. A fee of $3.00 will be incurred if the bag and pack are not returned. Bags and ice packs are sanitized and reused to reduce waste and impact on the environment.
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