Below FAQ are some common concerns of our clients before purchasing our meals
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- Pre-sale
- Delivery & Pickup
Need Help?
If you have an issue or question that requires immediate assistance, give us a call at the store.
If we aren’t available, drop us an email and we will get back to you as soon as possible.
Technical Questions
Q: “I created an account but cannot log in. Why?"
When you registered for an account, you should have received a welcome email with a verification link. If you did not click that link, your account will not be active and you will not be able to log in until you activate it.
Pre-sale
Q: "Can I modify a meal on the menu?"
No, you cannot change the ingredients of any meal.
Q: "Which payment methods are accepted?"
We accept all major credit cards, Apple Pay, and PayPal.
Q: “What if I place my order after the deadline?”
If you place an order after that time your delivery will be pushed to the following week for delivery.
Q: "What is your REFUND/cancellation policy?"
Wednesday pick-up must be canceled by Sunday before 11:59pm. Sunday pick-up/delivery must be canceled by Thursday before 11:59pm. If your request for a refund/cancellation is past our deadline the customer is responsible for full payment. Although you may request delivery/pick-up get pushed back to the following week.
Q: "How often do you switch-up the menu?"
Every 90 days we rotate approx 75% of the meals on the menu. Once a meal is off the menu, it cannot be ordered until it becomes available again.
Delivery & Pickup
Q: "When Can I pick up my order?"
Order pick up is available at your designated location.
Orders placed Sunday Morning - Wednesday night are picked up OR delivered on Sunday.
Orders placed Thursday Morning - Saturday night are picked up on Wednesday - There are no deliveries on Wednesdays.
Q: "If I can’t pick up my meals the day of, can I pick them up the next day?”
Yes, but we encourage haste due to expiration dates.
Q: "Do I qualify for Delivery?"
There is a 10 meal minimum for deliveries. Delivery charge is $15 per drop off for Nassau and Suffolk Counties.
Current delivery areas: Nassau and Western Suffolk County (No deliveries east of Route 112)
Orders placed by Wednesday night are delivered on Sunday. Sunday drop off times will vary.
Q: “When will I know the delivery is on the way?”
You will receive a text message the morning of. There are no scheduled deliveries and times will vary.
Q: “What type of bags do you deliver meals with?”
We deliver all meals inside high-quality Hot/Cold bags with an ice pack. We do this so the meals can stay cold for longer if you are not home to accept delivery.
Q: "What if I'm not home at the time of delivery?"
Orders are delivered in a Hot/Cold bag with ice packs. Meals can hold temperature for a few hours outside if someone is not able to accept delivery. During summer months, please have a neighbor or family member transfer the meals to a refrigerator if you are not home.
Q: "How do I store my meals?"
Meals need to be stored in the refrigerator to preserve freshness. If your meal hits the expiration date stamped on the label, it must be frozen.
Q:"What should I do with the Hot/Cold bag and ice pack that came with my delivery?"
The Hot/Cold bag and ice pack that came with the first meal order must be returned to the driver for any future reorders. A fee of $5.00 will be incurred if the bag and pack are not returned. Bags and ice packs are sanitized and reused to reduce waste and impact on the environment.
